October 2011 Newsletter
Wow, what an experience!
That’s right, this is exactly what we expect you to say or feel once you have experienced our industry leading level of customer service we offer within Steves Auto Clinic. This is not just talk; it is our commitment to you and what you should experience within all facets of our business.
Steves Auto Clinic has the edge, we are a passionate, owner run, business that is 100% geared towards a hands on approach that is simply not available anywhere else.
So what are we talking about when we say we offer you a superior customer experience? It starts with our comprehensive website. There is everything you need to know about the service, repairs, tuning, power upgrade options, accessories, etc. for your Harley-Davidson, right down to an easy to use enquiry form for you to make first contact with our workshop. If you want to know something, you will find it here long before we contact you and expect a properly and comprehensively answered email in your inbox should you have made an enquiry via our website.
We employ the best staff in the industry, and this will become apparent the moment you get a call or make a call to one of our sales consultants. They will advise you accurately and honestly in relation to exactly what sort of work will best suit your requirements, be it from a major service to a complete performance upgrade and everything in between.
You will be taken through the entire process, the pros and cons will be explained and a few alternative options will also be discussed with you at the same time to ensure that you can budget for the work that must be undertaken. At the same time convenience and value added items such courtesy cars, collect and deliver options will be discussed and peace of mind via our SAC Raging Bull Why Worry Warranty that will be explained to you.
Once you have arrived at the branch, you will be welcomed by a neat and functional sales counter and showroom that is backed up with a host of promotional material to further educate as to the ways of reliable power that is the mantra of Steves Auto Clinic. After a hot cup of good coffee your bike will move into our state of the art workshop.
Our technical staff are the most highly trained out there today, utilising the best tools and equipment money can buy. You just know your bike is in good hands and even more so when you are kept abreast of where in the process your pride and joy is on a daily basis.
Once all is done and it comes time to collect your bike, you are not just given a bill and asked to pay. You are given a proper and comprehensive debrief as to exactly what was done to your vehicle and why and should you have had your vehicle upgraded, you can expect to be told all about this too and what to expect on the road.
You have been served by the best using the best, but your time with us is not over, expect a courtesy call in a day or two’s time to ensure all is right with your bike and that your experience when dealing with us is what you expected.
If all was as you expected then we hope that we have made not just another customer but a friend for life. Should something not have gone as you expected, then we are also very proud of the fact that we resolve and correct the odd problem that can and does occasionally crop up quickly and efficiently.
So the class leading service you expect and pay for at Steves Auto Clinic and the superior customer experience you get is not only as a result of us investing in proper facilities, convenience items, and the latest state of the art equipment, it is because you are our number one priority.
The SAC Holdings Team